Everyone wants to be the “preferred vendor” or “service provider.” Whether you have only internal customers who must use your services and may feel stuck, or you have external customers who have many choices. Everyone wants to be the Provider of Choice.

But how does one become and stay the Provider of Choice?  Many customer interfacing professionals have never been exposed to the science of consulting skills.  Yet, it is this skill set that sells, designs and implements your products and services.  It aligns both you and your customers’ businesses.  So how does one acquire these skills?

• A consulting service mentality on how to influence and collaborate with customers and how to use the complementary talents and skills of all levels of the product/service team

• Sensitivity to critical customer choice points which act as behavioral triggers

• Actionable project items from your current product/service offering, focused on the value proposition from your customer’s perspective

• Step by step processes, tools and specific language for handling difficult customer situations

• Open and manage a difficult discussion

• Handle defensiveness and not cause it

• Intensive practice in recognizable use cases

• Personal coaching and individual feedback, leading to …

• Key elements of a self-improvement plan that can increase effectiveness in all internal and external customer-facing situations

Consulting Strategies and Skills is a practitioner-focused skills lab designed and delivered to provide:

• A common customer facing methodology and language

• A collaborative customer approach

• Effective influence and negotiation techniques, when you don’t have, or can’t use position power

• Practical and reusable tools that strengthen business alliances

• Insights into time and industry tested best practices, used by the most successful product/service providers

• Integration of your most effective leaders’ “stories and strategies” for successful customer service/account management

Schedule a COMPLIMENTARY CONSULTATION to explore your interests and determine if our collaboration is a good fit for you ... and for us.